You received a damaged or faulty product.100% of your money will be returned, in case:.In this case, all the conditions of RETURN POLICIES will be applicable. In case, the product delivered to you was defective, faulty, or damaged.In case, a wrong product was delivered to you.Refunds will be considered only under the following conditions: Thereafter it may take 10 to 45 days to reflect in your account, depending on the issuing bank. Should you experience any problems please contact will be made onto the original mode of payment and will be processed within 7 by VOX Furniture Trading LLC. There might be a delay in importing the parts if no spares are available. VOX Furniture trading LLC cannot be held responsible for faulty goods shipping directly from suppliers. We will determine if replacement parts or a replacement product need to be sent or ordered from VOX. The items that we sell are backed by a manufacturer’s/designer’s guarantee. In the unlikely event that you have a problem with a product, please contact us. If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability. Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. We will take responsibility for booking the collection with our couriers.
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